• Planning. Sourcing. Delivering.
  • Tailoring project management methodologies for greater success

Latest Projects


Working within a large transformation programme to consolitdate and improve telephony services.


Managing a programme of work to upgrade the Home Service & Supply Engineer Forecasting and Scheduling platform, and manage multiple projects to enable the customer management platform to be deprecated.


Provided Project Management and Scrum Master capability to deliver several key telephony projects and programmes across the Sky Sales, Customer Services, and Sky Business estates.

EDF Energy

Delivered an improved customer experience whilst enabling the client to handle customer contacts more efficiently; focused on the close integration of telephony and other customer contact channels with the business applications and data.

Case Study

Damian Jones was engaged by a leading energy supplier within a business transformation programme for residential customers and small businesses. The business operates five customer contact centres and receives up to 18,000 calls in the busy hour.

Latest Projects

Red Hot Property.co.uk are a rapidly expanding firm of estate agents who provide a dramatically alternative approach towards marketing and selling a property. Damian Jones provided technical and procurement advice for an infrastructure expansion project.