Latest Projects
RBS
Working within a large transformation programme to consolitdate and improve telephony services.
Sky
Managing a programme of work to upgrade the Home Service & Supply Engineer Forecasting and Scheduling platform, and manage multiple projects to enable the customer management platform to be deprecated.
Sky
Provided Project Management and Scrum Master capability to deliver several key telephony projects and programmes across the Sky Sales, Customer Services, and Sky Business estates.
EDF Energy
Delivered an improved customer experience whilst enabling the client to handle customer contacts more efficiently; focused on the close integration of telephony and other customer contact channels with the business applications and data.